Cold open

SPEAKER_00 0:00

Welcome to Live Let Thrive, a podcast about the Airbnb life, the share economy, and everything in between. Here are your hosts, Micah and Steve.

SPEAKER_02 0:11

Hello, hello, hello, and welcome back to another exciting episode of Live Let Thrive. Thrive? Did I leave off the V there? Live Let Thrive, y'all. Y'all know what you're listening to. You clicked on us, he's been clicking on us for a long time now. And guess what? I'm Stevie Stax coming at you from Fort Worth, Texas. We have a great show on your favorite short-term, mid-term, long-term rental podcast in the world. And we have a special guest on this episode 284. Live Let Thrive. And the special guest is named Tony Andell. And Dell or Andale?

SPEAKER_06 0:53

And it'll work either way.

SPEAKER_02 0:55

Okay, cool. This is gonna be a great show. And I'll read a little bio about Tony. With over 30 years of experience in the temporary housing, furnished housing, insurance housing, and real estate industries. Tony has a profound understanding of the services, products, and trends that shape these markets and the needs of corporate clients and guests. She is founder of All That Housing, a company whose market niche is providing fully furnished single-family homes, town homes, and condominiums to corporate executives, displaced families, and other traveling on business for 30 days or longer. You wrote a lot more, but let's just lead in with that. What do you say, Tony?

SPEAKER_06 1:43

It's a lot, a lot of history.

SPEAKER_02 1:47

Cool. So how did you start in this industry in the first place?

How Oakwood corporate apartments launched the furnished housing industry in the 1960s

SPEAKER_06 1:52

Well, I started right out of college. Um, I started in the property management side as a leasing consultant at an unfurnished property. Uh, the company owned, it was it was called Oakwood, um, pretty well-known worldwide uh corporate housing, uh corporate apartment home company. And so I started with them and then they brought me over to their furnished apartment uh buildings. And they had apartment buildings all throughout the country, but I was in Southern California, so was uh working again as a lease insultant, worked my way up to an accountant executive outside sales, and that's where we started marketing towards corporations and working with corporations to bring them into our furnished apartments. Uh, started just locally, Marina Del Rey, Torrance area. And then the company expanded nationwide. They had buildings all over. We um lost one of our buildings in Torrance. And Howard uh Ruby, who was the uh CEO of and owner of Oakwood, looked at each other and were like, okay, we got to fill Toyota and Nissan, and all these clients are, you know, wanting their somewhere furnished to live. So he said, let's just go into other people's uh apartments and start furnishing them. So that's kind of how the whole industry started, and it was really fun because I get to be part of that.

SPEAKER_02 3:10

And and and that's that's funny because like you that's the bike you said 30 years ago, right?

SPEAKER_06 3:15

I was actually in March, it's scary, it's 35 years. Now through my age, 35, and he actually the furnished corporate apartments um that he had. Now other people had them, but Howard made it huge. Um, he had them since the 60s, and they started off as swinging singles, and then he realized corporations was probably more profitable for him.

SPEAKER_02 3:37

Cool, cool. You know, it's funny, I and I'll go back to this because I remember even let me see, about man, it's about for me, I you know, I'm in my 40s, so everything's used. They used to be oh, about 10 years ago, now it's about oh no, about 20 years ago, you know, it kind of doubled already. But I was living in in these apartments over by the airport, you know, because I was working at the uh at a at an airline in over here in Dallas, Dallas Fort Worth Airport. And so, and I and I remember the some of the some of uh the older guys at work said, Oh, you're living at those apartments, they used to be singles-only apartments. And I was like, Really? He goes, Yeah, yeah, it was a singles only. There you I was like, Well, there is two two pools and two hot tubs. I've never seen two hot tubs at the same complex. So he goes, Oh, it used to be pretty wild at that place. I was like, Well, now because of the you know discrimination laws and all that stuff, they can't do singles-only apartments or anymore.

SPEAKER_06 4:30

Yeah, no, there was there were some pretty wild parties I heard back in the day.

SPEAKER_02 4:34

Swinging singles apartments. This is pretty cool.

Master lease versus arbitrage - old industry, new vocabulary

SPEAKER_02 4:37

Bring it back, y'all. Bring it back. Um, and so so that's cool because you know, a lot of us uh arbitragers, a lot of us Airbnbers, short-term rental people. We thought we think we thought we invented this whole uh renting someone else's apartments and furnishing them and then putting them online. You know, we thought we invented that, but it's to hear that it's been going on since the 60s.

SPEAKER_06 4:58

Yes, and it's so funny because I, you know, it's so funny the whole world word arbitrage and midterm rentals, um, you know, that was never in my vocabulary. And you know, I started googling things and looking at Facebook groups, I'm like, what? I gotta learn a new terminology. And you know, arbitrage for our industry was always called master lease. You went in and you took it's just called master lease, and that's our lingo. So when I'm talking to my corporate clients or I'm talking to my colleagues in the industry, we my my clients were like, midterm rental is this the same thing as 30 days, you know. So I'm like, yes, it's a whole I go, the whole I go that other industry is trying to teach teach us new words. So you know, short term before Airbnb, because it wasn't around, uh, you know, we were calling ourselves short-term rentals for 30 days. Right, those were short-term rentals, and so now we just kind of as an industry had a shift based on the terminology and everything.

SPEAKER_02 5:56

Yeah, yeah. Because I remember um starting to go to apartment complexes myself to pick up units, and and um, I guess the gurus at the time were saying, Don't call it short-term rentals, don't call it um uh Airbnbs, of course, call it uh corporate rentals. And then so you know, you we we went in day one on some of these places, the higher end places, and like, yeah, yeah, you we do corporate corporate leases here. Here's what's the name of your company, what's this and that? Here's like a form like this this thick to fill out as oh uh oh uh yeah, but I just started yesterday, so this probably ain't gonna work. I don't I'm not one of those like real companies that were been doing this forever, you know. So, so yeah.

SPEAKER_06 6:39

I mean, I watched it evolved, I hope

Why Airbnb complicated the under-30-day market for everyone

SPEAKER_06 6:41

helped open their international properties, I opened up an insurance housing division, I did all that, and then you know, so then I start looking and I said, wow, there's so much more out there of furnished homes and furnished apartments than you know, our group thought. And so it's it's fascinating to just see how many people have you know more than one home, they have multiple and multiple homes and apartments. So for me, you know, you can teach this old dog, it's old dog a new trick. It's it's great to be meeting everybody and getting involved and talking to the homeowners and the investors and everybody.

SPEAKER_02 7:19

Cool, cool. So now when when the people started doing this for under 30 days, did you did you all kind of shift to um for doing under 30 day rentals, or are you still stuck to 30 day plus?

SPEAKER_06 7:33

We were actually doing 30 day, I'm sorry, under 30 day um rentals to backfill our vacancies. And then Airbnb came in and ruined it for us all. Sorry, just kidding, everybody, not really, but so we were doing all the short turns, but then all the laws kept coming in and the you know, you know, tech, you know, doing all of that. We just shipped when we were doing the under 30, we were making sure we were paying taxes and things like that. But no, we've been doing it. It just Airbnb hit a it made it made it difficult for the industry because now, as you see, you know, there's they're shutting it down, um, the cities, uh, the shorter terms. And I mean, not everywhere, but it's coming, more and more neighborhoods and stuff like that.

SPEAKER_02 8:17

Plus, apartment complexes got hip to the terminology corporate lease. And then so not only they say, no, no, we don't we don't do corporate Airbnb stuff, but y'all keep, you know, they got they got hip to it. And that probably hurt y'all too. So no, no, no more corporate here, no more nothing. We're just gonna do straight rentals.

SPEAKER_06 8:34

Yeah, I mean, so what really hurt on that on the apartment side, again, now I focus more on um homes. My niche is homes. Um, but I mean, obviously, I grew up in the industry and we all still I still will refer to apartments. What happened was the apartment complexes have had ups and downs with our industry, and you know, COVID really, you know, hurt it because a lot of people had to give back the apartments. And here's a vague, here's a building that gave somebody 20, 30, 40 homes, one corporate housing company that mean apartments, that many apartments, and they had to pull out. So now I feel like uh multifamily apartment communities are a little bit more like, hmm, you know, we'll slowly let you back in the door. And they're slowly letting people back in the door. But it was a huge impact.

SPEAKER_02 9:27

Oh, hey, how y'all doing? Stevie Stacks here from Live Let Thrive. And I thought I'd give a quick shout out to my buddy Brian Wynne over at themusecoffee.co. Man, this is some good stuff. Brian's a longtime listener of the show, fellow entrepreneur, and he's been sending us coffee for a while now. And this is some really, really good coffee for the best places on earth, best beans on earth, freshly roasted and sent to your front door in a couple days, and you'll know what I'm talking about. So, my buddy Brian, Brian Wynn over at the Muse Coffee, hit him up, he'll hook you up. If he knows you're a fan of the show, you put in code LLT, you get an extra 20% off your order. I mean, what do you got to lose, y'all? Help us keep the lights on, help a fellow entrepreneur and get you some good coffee in the process. The MuseCoffee.co. Yo. And and so early on, I guess y'all would um uh your company. Oh, when did you start your own company? Because you started working for that other company, right?

SPEAKER_06 10:26

So I um I started my own company 2020.

Launching All That Housing in 2020 after getting laid off

SPEAKER_06 10:31

You know, I had the recession. I I mean I got COVID, I got laid off um at the company. And so I started consulting and doing temporary housing at the same time because I had clients that would call me and ask me to help them find you know single-family homes or apartments. But I also consulted for companies on uh people that had like furnished home companies or they wanted to expand insurance housing division. So I taught them how to expand and get into the insurance housing world. Um, and then I was I was going into people's you know, businesses that had furnished homes and I'd be, okay, this is not gonna meet corporate standards. This is never gonna get you corporate business. You can get other business, but if you want, you know, corporations, we got to redo everything. You know, I'm pulling out, I'm like, get rid of all of your dishes, your pots and pans, your sheets. Let's redo this. Stop, you know, letting your homeowners furnish the homes and get designers. I mean, so that's where I was at. And I had always a business plan to do furnished homes. But last year I was at a big conference with all of my peers and a lot of relocation companies that you know cater to corporations. And the conversation, the topic was talking about Airbnb. And they were saying the big relocation and management companies and these people relocate thousands and thousands of employees a year. I said, well, we the consensus was they wouldn't let their um employees go on Airbnb and book. They didn't want going to individual landlords. It was just a taboo. And it's so I'm like, okay, it's time for me to roll out my business plan and really put it full force. Because what basically the woman of one of the biggest uh relocation companies said, hey, if you don't know Tony Andell, you better meet her. I mean, people were running out of the room going, oh my gosh, did you pay her to say that? I'm like, no. So long story short, uh I um early this year, I just said, you know what, it's time for me to relaunch. I started putting everything together a few before that, uh, the end of last year. No, sorry, let me go backwards. I'm getting my years mixed up, I forgot it's January. So basically to 2022, 2023, I started doing it. And really what my thing is, is I do two things. Either I set up my own homes if I get matching lease terms, and that's usually my one year of rentals. I've got a lot of those. Um, or I work with people that have furnished homes. I'm working with a lot of the MTRs and the STR uh homeowners, investors, management companies, and referring to them and working with them and partnering and saying, okay, this is how your home needs to look. This is what you need to do so that I can offer it to my clients. So that's that's the business model.

SPEAKER_02 13:19

I like it. I like

White sheets, matching dishes, and the consistency corporate clients demand

SPEAKER_02 13:20

it. And and you you said a lot there. You said a lot there. But uh going all the way back to uh to where you were saying you were you were going into people's places, you were like, this is not set up for a corporate rental. It could be uh a weekend getaway with a husband and wife, maybe Airbnb stay on the cheap or something like that, but not for a corporate. And so so what what determines a good corporate rental? What are what are these what are these clients looking for? What do they need? What should you have?

SPEAKER_06 13:47

That's a good question. Yeah, so uh the you know it took years to convince the corporations, the fortune, you know, 1,000, whatever number you want to say, um, to move their people from hotels to corporate apartments. And over the years, the product just got better and better. So really a lot of it is, you know, it's gonna sound just so basic, but it's not. It's the quality of the sheets, you know, the right, you know, the the higher level sheets. You know, you you want the sheets that are comparable to a Weston or uh, you know, Marriott, not to a, you know, Senate State America. Um, your uh towels. I mean, the industry really likes white, not gonna lie. They like white or very, very light grays. So that was important. They want to know that the bed spreads are the, you know, that there's not using bedspreads. They want things that they're washing every single solitary time in between people. Um, you know, the the biggest thing for me was opening up the cabinets and the cupboards in the kitchen. Oh my gosh, I lost my mind. I mean, I literally lost my mind when I was going into these houses. The dishes didn't match. There'd be two wine glasses and four, you know, short cups and you know, all, you know, for a five-bedroom home. And so the pots and pans would be scratched up. Those were the things that if you the the industry expects consistency all the way through. It's the number one word for all of us. We can, you know, we control quality standards and consistency. And so that is why I started my company because the my clients are hiring me to make sure that standard is there. So everything needs to match. Don't have, you know, even down to the plates where some of them may have bumps in them, you know, pattern, and some of them might be solid white. They're both white, but if there's three of one and four of the other, it does not match. Imagine having a sit-down, you know, dinner. That's that's it, it's the consistency. And then making sure the cleaning standards, oof, cleaning standards. That is that's been a challenge of, you know, no scuffs on the I mean, little things, scuffs on the wall, a teeny bit of hair on the floor. So I do what I do now with my clients. Before I will even rent a home, I make sure we check it out. And then the day of move-in, we have an inspector go through that I hire that also knows how to clean just in case. Um, if we have to pull linens off and put our own on, we will, but I'm really trying to find partners that just get it and the high level of quality standards.

SPEAKER_02 16:15

Yeah, yeah. Quality is everything. And so many things that you're saying is like, oh crap, am I doing that?

SPEAKER_05 16:21

Um I'll give you my list. I'll give you my my standard list of how many forks, how many knives, how many, what what cutlery.

SPEAKER_02 16:30

No, I need that. Well, what what you know what jumps to my mind real quick? Uh I I go off on side stories a lot. Sorry about that. But but uh, we went to uh uh this last summer we went to Puerto Vallarta. I wouldn't suggest going in the summer, it's like a million degrees over there, but we still had a good time, whatever. But we had we rented this nice uh and it was on Airbnb, but here's the thing it was like kind of like a hybrid, and you and you see these like uh resort towns and stuff like that. They put their individual rooms on Airbnb, right? And they're still like you know, it's like uh they got a kitchen and all that stuff. Uh it's kind of like individual condos, but it's rant, it has like a front desk and they run everything and they keep everything. So that's that's cool because they have the quality control there because they're they're located there. Anyways, one of there's there was a cool cool ways. I I like that kind of hybrid hotel but Airbnb model, which which is cool. But uh one thing I noticed they had these uh and it's old Mexican style, you know, Spanish style uh places really nice overlooking the beach. And and it had um they had like a like a China cabinet, which which to me, and and I thought it was interesting at the time. Uh it was a China cabinet, and and you know, and it was a nice older looking style, you know. And um our generation, we don't we don't use those. My mom and them, they everybody they always had it. You had it was a piece you had to have in your house. You had to have a China cabinet, right? It's something you had to have. And I ended up when I first moved, got my first home. My mom gave me two of them for some reason that she had that in storage. I don't know. I I ended up with two. I made them liquor cabinets, whatever. But anyways, that's right. So, anyways, this place had this this China cabinet. What was cool about it is it was it had the exact amount of plates there, it had the cups, it had the wine glasses,

The china cabinet that solved the inventory problem

SPEAKER_02 18:20

it had everything like right there in one spot, and it looked cool. And and and I was like, wow, that that actually has some functionality to it. Instead of you know, cupboards, things get lost, and the cupboards keep stuck in the back, you know, could cleaners forget to go in there, all that craziness. But here's a glass, you could see through this china cabinet, had everything in the right place. All they need the cleaner needs to do is snap a picture, and one of us looks at it, like, okay, everything's there. We don't need to replace nothing and and and go about our way. You know, I thought that was a a functional use for a China cabinet.

SPEAKER_06 18:54

No, I mean it's it's true, it's it's so important. It's so funny. I have a condominium that I've we've had forever in Mammoth, ski resort. I've never managed it. My husband and I don't manage it, I don't do short-term rentals, it's too you know complicated for me. Let the experts that are up there do it, right? And so I went into my condo and it was like, oh my gosh, it's not organized. You know, the the housekeeper put it back in different spots, and so I reorganized it, took pictures, sent it in my property management company, said, This is how the house needs to look. I said, when a guest comes in. Because it's just for me, it's it's gotta be perfect. It's it's gotta be perfect because you like you said, you have to think that a uh business traveler, somebody that goes all over the world all the time, they're usually in hotels, that's what they want. I mean, I was I opened up our international uh service apartments in gosh, Asia, way, way, way back when. And the reason why we did it was because back in the time, there were no quality-controlled apartments that business expats and everybody could go into. And it was, you always knew what you're gonna get because you always knew you were gonna get a perfect experience. But yeah, so that's a lot of the consistency. I'll tell you what, the other thing kills me is how much personal items are in some of these homes. I know for short-term rentals it's a different business model, but for midterm rentals, it does not work. Uh, or garages, they they take the garage and they put a lot of games in there, which again, that's perfect for somebody, you know, going there for a weekend that wants to play. But when you're shifting to business travel and um even in like insurance housing, people that are displaced, they need a garage. They need nobody's, they don't want people's things because they don't want the liability of somebody's stuff being in the house, and God forbid something happens. So it's it's an interesting why I for me right now, it's kind of fun going in and just you know, seeing the differences of the concept of furnished.

SPEAKER_02 20:55

It is two different things, and and and and we've kind of blurred it. I'm guilty of it, you know, kind of blurred the Airbnb slash corporate thing, you know. It's it and and a lot of it is I I prefer corporate, I prefer

Garages beat game rooms for business travelers

SPEAKER_02 21:09

getting the long stays, three months, six month bookings, you know, at a premium price. And um and and those clients, I mean, I'll hop to it. If they need anything, I'm gonna go, I'm gonna go handle it, get it handled immediately, you know. Because those the bread and butter. But then again, we have to we we do stay on on the short-term media uh rental side, say Airbnb, G RBO. So we can get well, they get exposure and we do get long bookings from there too. But then just to fill in the gaps, there's always, I mean, we always end up with some gaps, and and to fill in those, we we like to use the short term rental model. But I I too I would rather have a garage than a than a game room myself because the people like to park their cars in the garage, you know, especially if it's cold as uh snow or ice or or hot as hell. You want to park in a garage.

SPEAKER_06 21:57

Yeah, that's what that's what I think of. In California, so I don't, you know, if you park in the garage, it doesn't matter. It barely ever rains in Southern California, right? Except for last year. But I mean, all these other cities, I'm like, if it's snowing, I don't want to go outside. I don't bring my groceries that way. So I mean, it's it's definitely a different concept. But I mean, midterm, like you just said, midterm rentals, you know, they stay one to three months, you know, 90 days, the average relocation. They usually get 60 days. And so, and then a lot of the executives that have houses, they're gonna get a little longer a lot of times because they they're trying to find, you know, somewhere to buy and you know, really, you know, deep dive in. So that's where my business comes in. And I'm always looking for those homes that I can have the 30 to 90 day stays. And, you know, I mean, today I just got one for what was it? Um eight homes in Raleigh. I mean, in Durham and Durham, but down by downtown Durham, you know, three uh three bedroom homes, three to five bedroom homes. And I'm like, oh gosh, you know, that's you know, it's it's a three-month stay. So now I just got to make sure I can find the right partners in that area. So it's it's a great the midterm business is a lot easier to manage in the short term.

SPEAKER_02 23:13

Big time, big time. Now, now on those houses, uh, do you intentionally put them 30 days, uh, 30 days or more stays? You don't even some of them you don't even want to mess with short terms.

SPEAKER_06 23:26

Um no, I mean, if if a client came to me and said, listen, Tony, I want something for five days in XYZ City, yeah. I'm not gonna say no to them. I'm like, let me come, make, you know, go to one of my contacts. Um, but that's not what we advertise. And so, I mean, my my market niche again is the 30 plus days. But if somebody asked me, um, again, that's where I'm referring out. I don't, I don't have those kind of homes. I don't keep that kind of home in my inventory. I mean, I've got global clients, they're all across, but

Fifteen requests across different cities in one inbox

SPEAKER_06 24:00

globally they want me to do overseas, but I'm not ready to do overseas. But um, you know, they're all across the US. I mean, I can have at any time requests for 15 different cities sitting in my inbox in one day.

SPEAKER_02 24:11

Oh, wow, wow, wow. So you so you you are the one that that hits people like me up uh in our inventory. I right now we're we're managing over 50 properties. And like so you're like a PC uh housing or CRS or THD or something like that. Is that is that what you're doing?

SPEAKER_06 24:30

I'm yeah, so I I it's so funny because a lot of the companies are coming to those kind of companies are coming to me to say, you know what, Tony? You have you, this is your this is your thing. You go specialize and you go find them for us and you dig deep and find the individuals because you know we don't, you know, you make it easier for us. Um I'm I'm working with a lot of the temporary housing companies that are doing that. They're just when they heard I was doing it, they're like, oh my gosh, I don't have to do it anymore. We're so excited. So, yes, that's what I'm doing. There, you know, because I put certain quality controls in place and inspections and things like that. Yeah, I'm looking for you. I am looking for everybody like you in every market. Um, so that because they're the markets are so interesting. I had somebody ask for Montauk, New York, which is at the very end of Long Island. I'm like, are you kidding me? Um, so I get the most interesting requests and it's you know, sometimes it's one, but a lot of times it could be five, 10, 15 in one location, and my head's spinning, and I'm just like, okay, you know, how am I gonna get, you know, let me find those people.

SPEAKER_02 25:36

So are are you looking on Airbnb for for houses?

SPEAKER_06 25:41

I do, but Airbnb sometimes makes it so difficult to, you know, connect with the the owners. Um, so I will do people that have one or two homes, absolutely, because that is a great thing for me to have. But I also look at, you know, people like you that have, you know, a lot of them. You know, I don't know if we've connected that way. So I've got that. Um, but I do I do Zillow, I do um Airbnb. I'm doing a lot of the Facebook groups, you know, reaching out, telling them what cities I need. Uh yesterday I put about eight cities that I'm I'm searching for that I have a big math, big moves going into. So um, so again, the the other temporary housing companies are coming to me because I've known them. I the going joke is I probably trained half the people out there. So they know me, so they're coming to me. Uh, the relocation management companies, insurance housing companies, because I worked in all of those markets for years. I mean, you know, sports, entertainment. So it's been fun. It's been a lot of fun. I've it's been amazing how my industry has fully embraced me. And um, it's been uh crazy.

SPEAKER_02 26:49

Now, now Facebook groups, which which ones should you be in? Which one should I be in? I'm in a couple. Well, you know what, you know, I'm there's there's good ones, there's a lot of smarter ones gypsy travel gypsy gypsy travel nurse. That's one, right?

SPEAKER_06 27:05

No, I'm in more of uh more of the midterm rental ones. I kind of just googled very differently midterm rental. I think there's one. I know Vivian has one, I forget the name. There's midterm community, midterm something else. I am in some of the Airbnb ones because I've got because I the short, you know, a lot of the Airbnb people are thinking, well, should I transfer over to midterms? So I go in there and I'll let them know when I've got a list of 30 plus days in these cities. Hey, anybody want to help me out here? Um, and then I'll talk to the owners and we'll bet and we'll go through, you know, is that house gonna match? But so I do, I do Google, I did um search the word midterm rental and found a bunch of them. Um originally I started off furnished homes because I didn't know the term midterm rental, literally didn't just found out about that in the last six months. Again, we didn't call we don't call it midterm rental. So we're we're going to, we're gonna start learning how now I do, but lingo, the lingo. But yeah, so I do. I go out into a lot of these groups, and that's how I'm finding it. And then I go into Zillow and I do because some of the Airbnb people are pretty smart. They kind of put their company name in there. Oh, cool. And then I find them. Well, I mean, you should be because people like me want to talk to you, and a lot of Airbnb people people think that I'm fake. You know, they're like, oh, she's a fake company. She, you know, is it a scam? No, I always say to everybody, go look at my LinkedIn and you'll know I'm not. You'll see my connections.

SPEAKER_02 28:32

So I need I need to strengthen my LinkedIn. I'm not really on there too strong.

SPEAKER_06 28:36

Uh, I got a little you it's the best marketing tool ever. For me, I update my LinkedIn more than I update my Facebook.

SPEAKER_02 28:43

Okay, I'm there today. I'm putting it on my page right here. LinkedIn. I'm doing it.

SPEAKER_06 28:48

Um I just told you my trade secret, darn. Everybody watch listening.

SPEAKER_02 28:54

It's a great secret. I've heard it for a while in the industry. Yeah, I gotta get LinkedIn. I was like, oh man, you know, I got the Facebook, I got the IG, I got the dabbled in tick. I don't want another one. I don't want any more, but then this is the one for business, so I should get it. Um going back, going back real quick, Zillow. I've I've been using that for a while now to to attract corporate um housing providers, and it's worked like a charm. It's worked really good. I've got I've gotten a lot of uh um bookings from Zillow, you know. I've getting some people that it's funny, I'll get a message every now and then.

SPEAKER_01 29:27

How could you price a house that had six thousand dollars a month in this neighborhood and the next highest price house is two thousand? What do you want?

SPEAKER_02 29:36

You know, I'm like, it's not for you, don't worry, just move on, just move on.

SPEAKER_06 29:40

That was that is a negative about Zillow because I would this at this company I was consulting for. I mean, we get so many calls and we get the same thing yelled at for having you know eight thousand, ten thousand dollars in Irvine for a four or five bedroom home. And they're like, How you're you're trying to steal from us. I'm like, did you read the fine print? Furnace house, 30-day lease. So there's a premium to that, exactly, exactly.

SPEAKER_02 30:07

Now, now, so Zillow, we've had luck there. Um, and and also we furnish finder, we've been on there for a while, and now we were there attracting most at the beginning, of course, mostly attracting uh travel nurses, and then I a lot of corporate people started, you know, dribbling on uh, you know, getting on there as far as um business people, you know, and I don't know, the secret got out, furnish finder was a place to go to find a furnished rental. And um, then there was a period of time when corporate housing providers were on there trying to find places, you know. But and I and I happen to know the owners over there at um at Furnish Finder, good good people. They started suing the bejesus out of them because they didn't want that, they didn't want burn, they didn't want you hunting for you know places on there, it wasn't what it was built for, so so it kind of dried up in that aspect, you know. The corporate housing providers got the no got the message and said, Okay, we're not gonna look on there anymore, um, because we got in trouble. But um you mentioned sports also. Uh, there's one called I've seen it a lot out there called Clubby. Do you know anything about Clubby?

SPEAKER_06 31:15

You know, it's so funny. Um, I do know of them. They they I work with a platform that I use um for getting requests uh for corporations, and so they're on it. And so I do know of them. There's many others out there that I'm working with. They're actually coming to me directly because again, they don't, you know, especially the ones that are smaller companies, they don't have the time to go look and pro and do all this. So they're like, okay, Tony, you already have a list. Where are we going? And then I just, you know, I sign the leases and then we work together. They co-write with me because yeah, I do know Kleby. Um, they you know, they're they're mostly, I think, baseball, mostly baseball.

SPEAKER_02 31:54

Okay, and I asked because I've seen them out there in the different, you know, um sites, and I've sent them a lot of my listings, never got one word from them, and also uh they don't on their website. Never got a booking, yeah, yeah. And and they don't have a phone number on their website, they have no one I could talk to. And that's that this is what I found out early on is this is a relationship business, and I've always, you know, you've heard of Owl Network, right? I've I've always um you know reached out, sent them all my listings, whatever, for whatever city, or I find, you know, kind of like you, I go ahead hunt a little bit and put them in other people's properties too. And um, but I'll pick up the phone and I'll call and I'll talk to the people at these different corporate housing. There's a ton of them, and I'll and I'll talk to them and I'll get you know, send them my my information. If they have a place I can put my listings, I'll put them there. Uh and um and I'll add them to my my email there, you know what I'm saying? And so I I I I form relationships with with the providers, and and but like someone, it's it's so weird, like because Clubby don't even have a phone number or no one I could talk to at all. But most of them do, and most of them are glad that you're trying to solve a problem for them.

SPEAKER_06 33:06

I mean, you know, uh, and a lot of them are gonna look at you and go, we don't know you, so we're afraid of you. So we're, you know, be sure we'll take your stuff, we'll take your stuff, but we're probably not gonna call you. And then there'll be people that'll throw it over to me and go, okay, if you want to do that, these people called me. We don't want to get involved with working with, you know, these people. And so I get the calls from my fellow partners in crime, and then I'll start talking to those companies and start working with companies like yours or whoever and get it in, get it in there and get it going. I mean, because the the industry is still kind of hesitant of working with everybody. You know, there's there's a group that was out there saying,

Why 6,000 people emailing insurance companies triggers spam filters

SPEAKER_06 33:44

gosh, every email every single insurance housing company. Oh my gosh, I almost I cringed. Because I'm friends with all the, you know, the upper management people, these insurance housing companies, because we all were hung out together, all the industry, you know, trade shows. I worked for some of them and they're like, we we're starting we're gonna start start putting blocks on this because it's you know, they're I mean it, they're like it's getting crazy. It's being inundated. We're being, you know, it's too much. And I'm like somebody was saying, oh, you should email them all. I'm like, just like don't overkill, they're gonna find you, they're they're going to find you, so don't don't kill them. I don't kill them.

SPEAKER_02 34:23

Oh so don't send them emailers.

SPEAKER_06 34:26

It's not that don't. I'm just telling you, they're probably not. I mean, most of them might not be being ready. I mean, think about it. I'm in one group that has 6,000 people on the Facebook. What do you think is happening to these poor companies? Right?

SPEAKER_03 34:40

Yeah.

SPEAKER_06 34:42

And I'm talking to them, and I'm they're just like, oh, it's nuts. And that's why they're just some of them are just saying, you go figure it out for us, because they're like, Tony, we we can't handle this. And I'm like, okay, don't worry, I will. But yeah, they're they're being like these poor, because there's you know, this business is growing, right? And so if everybody's emailing all day long, what do you do when you get overkill on emails? You don't even read them, yeah. You don't really don't and delete them.

SPEAKER_02 35:11

So yeah, I'll tell you, it did it did get us some some traction at first, but it has been less and less. I guess you're right, everybody's doing it now.

SPEAKER_06 35:19

Um, well, yeah, I mean, basically the memo went out to 6,000, 8,000 and people that have that are on these Facebooks, and here's the email, go for it. Yeah, and so they're that's overwhelming for them right now, and it's it's you know, slowing their day down on their inbox, trying to find the right one. So I think they're I think they're putting spam alerts on a lot of these now.

SPEAKER_02 35:40

Yeah, yeah. I'm I'm part of the problem too, because you know, my butt my podcast have been talking about this for a while. We've had uh Jesse Vasquez Vasquez on and some other big big people in the industry, and they've been you know telling everybody too. So it's yeah, everybody knows about it now.

SPEAKER_06 35:56

Yeah, I I I said in front of one of Jesse's groups, he probably didn't really want me to, but I said, you know what, you gang, no, if you know the people, go ahead and email. But if you keep sending them over and over and over, you're they're they're going to start, you know, delete, delete, delete, delete. And it's not that I'm trying to say, hey, just come to Tony. You know, I'm not saying, well, I would like you all to, but I mean, I'm not just saying let me do it because you've got all market and everything. But the problem is 6,000 people emailing them. It's a lot. You're just like, so they're they're they're overloaded. Um, no, the rumor about them, you know, speaking about insurance housing, no, the rumor of them saying they only want unfurnished, nix that. I'm gonna nix it. We when I had my own insurance housing division when I opened it for Oakwood, there was no such thing as many all these furnished homes, right? So we had to learn how to pull the strings of landlords and say to them, hey, listen, let me have your 12-month lease for a three-month lease. They're gonna extend, and it worked, and then we were able to furnish it. So that business model has been in place forever. My my son is 21, so I know for at least a minimum of 22 years, but I know CRS has been doing this since the late 1980s, so that's how we always have done it, and then you know, but you know, in talking to everybody, of course they're still gonna use furnished homes. They're not first of all, A, they're not gonna get less than three months for homes. So they call you, they go to you, and then guess what? They ex the the times that I've done reports, they extend at minimum between two to four times. Minimum.

SPEAKER_04 37:39

Wow, yeah.

SPEAKER_06 37:40

You know, the average stay, I think, is 140 days.

unknown 37:45

Wow.

SPEAKER_02 37:46

I I've I've had them extend longer. I've had them extend um nine nine months or so because right.

SPEAKER_06 37:52

I'd say the average stay, and when you look at the the just the ones that just started at 30, it's 140, 165.

The 1,500 apartments needed after the Malibu fires and Northridge earthquake

SPEAKER_06 38:01

But yeah, a lot of them take say a year. I've got two I'm working on right now, but I know they're gonna be there a year because they started off six months.

SPEAKER_02 38:08

Yeah, house fires are the the worst ones, of course. Now, trust me, I've I'm in California, I've lived through all of them. Oh wow. Floods and uh what's it called? Uh landslides. You'll have the mudslides over there and the fires.

SPEAKER_06 38:22

In yeah, in one year, uh this was again, I'm aging myself. This was back in the 1993, 94, I think it was. So in LA, we had the uh Malibu fires, then we had the floods, and then the next year we had the fires. I mean the earthquake. So at the time, at the time I was doing state farms, all their catastrophe teams for those years, for those that that I'm talking to the head of catastrophe, you know, the VP of catastrophe, and he's on the phone with me because he called, he needed five on a Saturday morning at 7 a.m. called me and said I need 500 apartments. Okay, it ended up being more like 1500 by the time we got done. But and I just said, Oh, Dave, and I like started crying. I'm like, you know, I'm like, I feel so good. I'm making my money off of this, you know, off of disasters. I'm like, I've been made this past year. I made so much money. And he goes, Tony, I need you to remember one thing. I go, what? And he goes, if you don't get the adjusters out there, we can't give everybody money to get them in their homes right away. He said, and when you house our people, you're you're saving you're you're doing a good thing. So okay. So I then I dried up my eyes and I have moved forward ever since. But it's it's a crazy bit, it's crazy business, the catastrophes. I mean, Katrina, it's all just crazy.

SPEAKER_02 39:42

Yeah, yeah, you gotta think about that because people are in a tough spot and we're we're making money from it. Yeah, we're helping them, but they they paid into their insurance and their insurance is supposed to take care of them, right?

SPEAKER_06 39:54

Yeah, yeah, yeah. I mean, and and and it is. I mean, I think that you know, but there's a formula, there's not endless money. No, there ain't no there's a lot, there's a lot of forms out there that are like, you know, oh, you can raise it a little higher because it's insurance versus you know XYZ. Your rate's your rate. You advertise it. You you can't just say, I mean, if they say to you, hey, if I pay you more, great, you know, they they will based on the length of your lease term. But you know, it's they, you know, there's a there's a whole formula on how the adjusters calculate out the rate. You know, they they know exactly what they're willing to pay and how much more they might pay.

SPEAKER_02 40:31

And and what is that called? What's the term or or a word for that? I forgot. There's uh how much there you go.

SPEAKER_06 40:41

There's my other, yep, fair rental value. And then you've got your policy, which is additional living expenses, also called loss of use.

SPEAKER_02 40:48

So loss of use, okay. Because it happened to me one time because of this lady, like I said, it was uh she she was there for like yeah, like nine months or so. Um, but they approved the initially for three months, house fire, and then she kept they kept extending and extending until they said, All right, we can't pay anymore. You you reached the end of your limit, right? And so she still wanted to

Fair rental value limits and why insurance money runs out

SPEAKER_02 41:11

stay though. I was like, Well, you know, I'm charging them, you know, this price, but if you're gonna pay me directly, I know you know you're not the insurance company, and I could do this price, so I lowered it some for her, and she was happy. And I I still was, you know, it's one of my arbitrage houses, so I was still making pretty good money off of it, but and I didn't have to go search for new clients and stuff like that. So I was dealing directly with her after the insurance money ran out.

SPEAKER_06 41:36

Yeah, and that's I mean, and that's I and you know, and yeah, and I mean insurance money does run out. So the adjuster's goal and the insurance housing goal companies goal is they know how much that person has. And they're in the even though they only approved three months, they pretty much know how to estimate how much longer it's going to probably be. So they don't want to use up all the money and pay way higher rates. And now that there's so many people out there, you know, oh, you don't want to do it. Let me get on to you know, the next person. Um, so you know, that's why it's, you know, sometimes when they say the budget and they might ask you for a discount, you know, it's just asking the right questions, like, you know, do you think it's gonna extend? What are the odds of it? You know, and then you could be able to base your rates on, you know what, I don't mind giving a little bit of a discount because the odds are they're going to extend, and I'm still gonna make great money off of it, right?

SPEAKER_02 42:26

Yeah, oh yeah, you get you can't get too greedy with this, you know, especially it got it got pretty saturated. I wouldn't say, yeah, it got saturated for a while because everybody started finding out about it. At first, we could like name our own price and they pay it, you know. Then it got to a point where like, yeah, we it's a little bit too much for us. We can't pay that. And like, oh, y'all have y'all have limits now? Crap, you know, we had to we had to come down to earth a little. And I was like, you know, I should look at it, I should look at it as okay, what's a good price that I'm satisfied making a month instead of I'm gonna try to hammer them for 10,000 a month. I started looking at it a little differently, you know, I would rather win something than then lose it and not get the the 10,000.

SPEAKER_06 43:06

Absolutely. And and it was funny because there's there's a f Facebook group, I'm not gonna say which one, and um the people like every like three or four weeks, they probably didn't read what we already wrote. Talk about, oh, I just got a request for on my Zillow, and I'm just I how much more do you think I can, you know, raise the rate because it's insurance, you know, they have an endless money. I'm like you know, you should have figured out how to price yourself to start with in the price yourself the right way to when you do your listings. People will ask you for a discount, but then if your listing's low, too low, you know, you know, you just be smarter on your calculations. Don't overprice it because if you overprice it, they're not gonna call you. So you need to, you know, the pricing strategy, you you need to be in the right pricing strategy. Um, you know, if you've Too high, you're not gonna get a call. If you go too low, your rate's your rate, right?

SPEAKER_03 44:05

Right, right.

SPEAKER_06 44:06

That's my philosophy. You know, again, I've been doing this for so long. It's just, you know, in our in the corporate housing industry, you know, we don't do that. We don't decide how high. Oh, you know, you know, State Farm called me versus a little mom pa. I'm gonna make their rate way higher than the mompa. You know, your rate's your rate. And normally, you know, you're giving discounts to the big companies that are booking volume, so it just works differently.

SPEAKER_02 44:30

Yo, yo, yo, Stevie Stacks again. One more quick shout out to themusecoffee.co. That's the Musecoffee.co. Get you a freshly roasted bag of coffee today. Go to themusecoffee.co, use code LLT and get you 20% off of a bag of the best coffee you'll ever have in your life. The MuseCoffee.co, y'all. Yeah, yeah. And I've seen um, I guess, I guess I do price it at a rate that I that I want to make as a corporate rental on Zillow, let's just say, for example. Absolutely. And um, but I'm I'm on different spots, and and I've heard I've embarrassedly been called out before by a corporate housing provider that did her research on me, on my on the place, and said, Oh, it's I see it's 5,000 a month here, but over at this site, you have it for $4,200 a month. What's that about?

SPEAKER_06 45:27

I called somebody out yesterday. I I called somebody out on it yesterday too. I'm like, no, what are you doing? Yeah, you you guys put different rates in different sections. I'm gonna tell you right now, we're gonna find it. Um, it's bad. I had somebody do that to me. They, you know, the they changed the rate on me. I thought actually, they just I didn't realize they offered me an actually different house, but I thought they bait switched me one time. And then we had a nice long discussion, and then I found out she's got 55 homes and she's like, I'll never do that. And we discussed it. I said, Okay, great, we're good. But yeah, you gotta watch out for that bait and switch. We know what the rates should be in the area, you know. So I and again, it's so saturated now, so saturated. Um, except for in some of the markets that I really need, it's not, but you know, it's getting saturated, and so people need to be, you know, realistic.

SPEAKER_02 46:17

And what markets are those, if you don't mind saying.

SPEAKER_06 46:20

Well, no, there's certain ones that I need there that I um, you know, I mean, I mean San Diego, obviously I've got a lot, I've got connections down there, but

Spring Texas, Samsung in Austin, and following the development

SPEAKER_06 46:28

North San Diego, I would like a little bit more. Um, that was one of my big ones. You know, it's interesting. I just put it out there on one of the Facebooks. I'm looking for like above Syracuse. There's Clay, New York, um, right above Memphis, Stanton, Tennessee. I'm starting to do it. Where else? I was just got off the phone with um some stuff, you know, in Plum around Plymouth, um, Minnesota. I mean, Minnesota, yes. Where else were some of the ones that just came in? I mean, and literally I I got requests for 20, you know, in Minnesota, or this or that, you know. So, so there are there are markets coming in. I always tell everybody, you know, pay attention to where people developments are going and consider that. You know, think think about where that is. If you're willing to, you know, wait, you know, you know, where where construction is going, you'll get the contractors first, and then you're gonna get the corporations. So it just you know really depends on the markets.

SPEAKER_02 47:23

You know what I noticed a lot. One is uh because we've been in Houston for a while, right? And Houston, of course, is ult ultra saturated, but I still on on those uh sites, I still see a I see a bunch of them that that reach us because this this city's close. Spring Texas. Do you know you you've heard of Spring Texas? Oh man, there's so many, there's so many out uh requests for Spring Texas, and I'm wondering what the hell is going out and going down in Spring Texas.

SPEAKER_06 47:51

Well, and I called somebody today, I'm like, well, what's going on to to uh one of the areas? And they you know, they're like solar. I'm like, oh okay, you know, solar companies are sold, you know, and so when you have like there's Samsung going on in Austin-ish area. Well, if you've got that a big company like that, guess what? Every people start following, you know, all of their providers have to come in. So it, you know, and it works that way. But, you know, so you know, I you know, I get and I've got it, which is beautiful thing is I've got the trust of these companies that are relocating those people. So they're calling me. So then I'm like, okay, hold on, I'll go, I'll be right back. I'll go find you locations. You know, so that's what I have to quickly, you know, change gears and find it and look for people like you and say, let's have a partnership or work with people like you that say, hey, I'm going into this area, you're sitting in that market, you know, let's figure this out together, how we can, you know, build a partnership together and do that.

SPEAKER_02 48:48

And we're gonna do that right now. Um, real quick, I was gonna ask, so how does it work? You know, I've always wondered, and I assume I I know loosely

How intermediaries get paid and why everybody needs to eat

SPEAKER_02 48:59

how it works, but so these these corporate housing uh providers contact you to go find them something, right? So you see my house. Yeah, you see my house for five thousand a month, and so I know you're gonna make something. How do how does the how does how do you make your money? Do you get a percentage or do you try to get something over that a month rently, uh, rently or whatever the hell, uh monthly rent. Uh, how do you how do you get paid?

SPEAKER_06 49:26

It's a mix. It's a mix. I mean, I I my my clients obviously understand that I'm not doing this for free. Um, so I do add, you know, there's a fee, there's a fee involved, um, and it varies based on who you know what I'm doing and who I'm working with. I do my goal is to work with you know people like you and say, hey, Scotty, I need, you know, I need you to work a little bit on your rate. So, you know, if I'm signing the lease, it doesn't matter, you know, you don't have to pay me, I'll just put it in. But give me, you know, I need this is where my price point needs to be. You know, can you get that for me? So for me, it really varies based on um my client's budget, you know, how long they're gonna stay. That's all of how it works for me. Because again, I'm I'm I'm trying to be more honest with it and more, you know, I don't want you to lose and negative money, right? But I don't want them to overpay.

unknown 50:21

Yeah.

SPEAKER_06 50:22

So with the referral fees, you know, it just really depends. Now, what I do is um for most of my clients, I sign the lease with you, right? I sign it because they want, again, they're hiring me to be the middle person, you know, the the major corporations that I'm working with. I work with a lot of corporations directly, the different things. So they want me to sign the lease. I'll provide you, you know, what information you need about the guest. And then we um and then I build in, you know, what I need to build in on my costs. I also add in, you know, I mean, I also work on inspections and things that I do because we do multiple things on everything. So nice. So yeah, I don't want to say there's a flat thing, you know, some companies just say this is it. I want to work with you to make sure that we can get the right price and being fair to everybody.

SPEAKER_03 51:08

Hmm.

SPEAKER_02 51:09

And yeah, and so we need to leave enough meat on the bones, everybody's happy, right? So everybody eats.

unknown 51:15

Right, right.

SPEAKER_02 51:17

I just yeah, yeah. I just um, you know, when we first started doing these these corporate rentals, we just heard, hey, no, raise your prices, man. They pay a lot of money, you know. That's uh so it was that for a while, and then everybody started doing it, and then yeah.

SPEAKER_06 51:33

You know, back in the day of uh, you know, back in the day for all of our business, yeah, everybody's prices were like, oh, you could get anything because this is rare. Well, now, you know, the the the corporations, the insurance carriers, everybody's gotten smarter, going, we know you guys are putting some good margins in there. Let's let's really negotiate. And when you've got volume, you know, what are you gonna do? You're gonna negotiate, you're gonna get repeat business. You know, that's I think that that's the mentality everybody needs to realize. You know, if I send you two homes and I like you, guess what's gonna happen? I'm gonna keep going back to you first. I'm gonna keep saying, hey, you know, here's what I've got. You know, that's how we're gonna do it. And then I'm gonna say, okay, now we need to keep doing what are we gonna do and how are we gonna make this work? So, but the rates have to be there. I mean, you know what? There's not endless pockets. All right, but they will pay a little bit more. I'm not gonna lie, they will pay more for great neighborhoods, great service, great product. It's worth it, especially when they're sending over executives.

SPEAKER_02 52:34

Oh, yeah, big time, big time. Um, so on on real quick, a couple more questions is um background checks. Do I mean should should we still do those? I've always been like, ah, they're coming from a corporate housing provider, maybe it's I don't need those.

Soft credit checks yes, hard pulls no, and who guarantees damages

SPEAKER_06 52:50

Well, um, so not if you if you if I said to you, hey, I've got a corporation that's coming in, they're corporations guaranteeing the money. Okay. They're the ones guaranteeing the money, they're the ones guaranteeing damage. Um, there are going to be some that aren't, and I'm gonna say it to you. You know, this is how it's gonna work. Let's talk about it, right? So back to the background checks for corporations. I don't really think you need to, but again, it's each person's decision. If you are, and we do understand it's there, um, soft, soft credit checks, they won't do, they will not allow hard credit checks. Because, you know, remember, this person has a home somewhere else. And you know, they're trying to get, you know, it's not their fault they're going to a furnished home. Otherwise, they just will go to they'll just go to a hotel. Right, right, right.

SPEAKER_02 53:40

No, no, that's true.

SPEAKER_06 53:41

So work with it. Um, with insurance housing, of course, you still do that because they're the ones signing the leases, the insureds, not the um not the insurance housing of their carriers.

SPEAKER_02 53:52

Yeah, that's true.

SPEAKER_06 53:53

You're signing a lease with a stranger, so I mean, right, you know, they're technically at the end of the day financially responsible for your home and for the damages.

SPEAKER_02 54:03

That's the big part is the damages. Because I mean, you're still getting the guaranteed money from the the uh corporate housing provider, which is cool, but you know, they could really mess up your place, and then what do you do? The insurance company's like, hey, you it's up to you to go after him, not us.

SPEAKER_06 54:18

And it doesn't happen all the time. It's rare, so I'm not trying to scare everybody, but insurance carriers could say, Hey, I want it, I want it till you know this date, and then they'll be like, Oh no, whoops, sorry, we the house is ready, we're gonna stop paying two months or a month earlier. So at that point, you either need to be flexible and let that person out of the lease, or you got to go collect the money from that person. I always recommend trying to be flexible if you have a good relationship with the company, but yeah, but at the end of the day, you're like you said, they're the ones that sign that lease with you, so they're technically the ones on the hook. And damages, absolutely, they're they're always responsible for damages.

SPEAKER_02 55:01

That's true, that's true. And I'll I'll say this it um not all not all corporate housing providers are built the same because I've dealt with uh I've dealt with one that was very hard to deal with. I mean, I won't say who it is, you know, but they weren't paying me on time, and they they they actually didn't pay me the day that the people moved in, and they paid me like a week later, and then they got upset with me for calling them so much. It was it was a weird situation because I've always been they've always been great, they've sent the money right away, all that stuff. That's a lot. I'll tell you off the air who it was. Maybe you'll know. You know, you you say you know all of them, but man, I was like, they were treating me pretty weird. It was like, wow, you you're staying in my house, you know. You you gotta pay the pay the rent, first of all. And then, um, and then uh oh, I even I started dinging them with late fees too, and they didn't like that so much, but you know, they they even try to negotiate. Oh, look, can we negotiate down the late fees? We're sorry we didn't sit. I don't know what happened with the county and all this stuff. It was uh it was a headache, a nightmare. But, anyways, you I'm sure you know who they are, and I'll I'll tell you off the air. Doesn't happen often, just this one company was a little you know that the industry is a good, they're good.

SPEAKER_06 56:11

I you're they're usually really good at it, yeah.

SPEAKER_02 56:13

So, yeah, yeah. The only the only here's one of my pet peeves dealing with um corporate housing providers.

Twenty-person email chains and streamlining the corporate process

SPEAKER_02 56:21

Is okay, the email chains. Oh my god, there's like sometimes it gets to like there's like 20 different people emailing, and I have this long chain going branching off this way and that way, and they're asking me this question. I'm like, wait a minute, who am I talking to? Who someone over here in accounting, someone over here in what front sent me a thing that I don't know where it's at. I lost it in the chain.

SPEAKER_06 56:42

So so the way the the industry goes is you know, you start with the person that that is talking to the you know, the the you the person that's gonna move in. So they're the you know, the account manager or the the the person that has the relationship on the front end that gets the booking. Then then after they do that, they pass it on to the guest services department. Then you're gonna work with guest services, and then of course, accounting is accounting, so yeah, there are multiple people to work with sometimes.

SPEAKER_02 57:10

Yeah, yeah. And and and more than it was more than three, it was a bunch. And I I just yeah, that that would get confusing. That would get confusing. Yeah, I'm sorry, I love it.

SPEAKER_06 57:21

I won't make you work with three people, okay.

SPEAKER_02 57:23

Thank you, thank you so much. On three different email, it's uh what's it called? Threads, not the same one where it's all doing craziness, anyways. That was my other pet peeve. But I mean, the money's great. I I love this is my favorite type of booking, you know, midterm bookings. Uh, one more thing, the leases. You you mentioned that you handle the leases. How how what do you do with the leases?

SPEAKER_06 57:42

So for me, with with the way it works, again, because my the clients are asking me to go ahead and sign the leases with you. Um, and of course, that's a big risk, you know, but it's but I know these are my clients that forever, and I know their payment history, I know the guaranteed damages, I know all that. So I'm not worried about it. But uh, they had me do it because again, their goal is to minimize the number of different people they're talking to, right? So if I'm going into let's just say Scottsdale, and I'm working with four different people that have homes in Scottsdale, I don't mind talking to all of you because that's what I signed up for. But the other ones, you know, the the corporations don't want to have to call, you know, if they've got a you know 100, 200 moves a year, they don't want to talk with all of these property management people, uh, property management companies or you know, housing providers. They want to streamline it. Um, because with homes, especially, it's a lot more work because you and I both know I got to call you because there's a gardener, or we've got to call you because there's you know, trash didn't get picked up, or it's way more than apartments, way more calls. So they don't want their employees calling because they should be working. So that's why I am the I'm the in between and I do it that way. So that's why I sign the leases because it's easier to have that conversation with you all the time and I handle the billing. And again, it's also um it scares off, it scares off a lot of the um employees if they have to sign a lease. I mean, it terrifies them.

SPEAKER_02 59:21

I could imagine.

SPEAKER_06 59:22

I mean, think about it. Think about it. If they sign the lease, they're like, oh, wait a minute, I'm on the hook. So they want the corporation to guarantee me the money, you know, and they might sign a guest lease with me, but again, it's different, it's a different level of a lease, you know. And so that's why. But they don't they again, it's it's they're not wanting to talk to so many people, it's a streamlined process.

SPEAKER_02 59:46

Yeah, that's that's the streamline, streamlined. And and it's funny, another thing, another funny thing that happened some a couple times earlier on is I'd get two different um people from the same office calling me about a house for a stay for the same guest. I'm like, wait a minute, aren't aren't you working for this? That's funny. That's happened before. That's funny, and then I and one of them and then the girl that that called me second, oh no, no, no, uh give the house to me. Don't don't not the other guy that called it so they were fighting over the same. I guess they could I assume they get commissions, but she's like, No, no, no, let me you're work with me, don't work with it. Oh my gosh, that's hysterical. Yeah, no, I won't let that happen.

SPEAKER_06 1:00:22

I won't have somebody do that here. No, that's that yeah, it has happened. There is some people that just work straight commission, I guess. I don't know.

SPEAKER_02 1:00:31

Wow. So, how can people jump into this uh corporate uh model for their house or their condo or whatever they got?

SPEAKER_06 1:00:38

Well, they're welcome to reach out to me and I'll get them right on in there. I'll qualify their homes and get them in there. Um, I mean, that's really where it is. I mean, they, you know, again, you know, I mean, working with the housing providers um is a great way to do it. But you know, like the it's just really hard to get in there if you have, you know, if you don't have a lot of homes. Um there's just again, they're they're being inundated. So, you know, and a lot of them are just like, can you just go figure it out? So that's where that's why I started the business because I literally was told in a room full of corporate housing and other companies, it just said, we support you if you go run with it. And so, you know, I mean, they could obviously, of course, call the industry and call them all direct. I'm not telling you not to, but I'm just saying, you know, there are certain companies of us that actually that's what they we do and we partner. So I don't go out and get one and two bedroom apartments, right? Because I don't want to be their competition. So it's a marriage, it's a partnership with a lot of them. But you know, I don't have all there's like 400 out there. I don't have all 400. So, you know, do that. Do that. I have I have probably the most all the major players that I'm working directly with.

SPEAKER_02 1:01:48

Nice, nice. Now you heard that. Call Tony to hook you up.

SPEAKER_06 1:01:52

Tony, all that housey. Call me. No, I really do. I I hope people, you know, reach out to me because um it's a great industry, you know, both sides, great industry. And you know, we just want everybody to make it easy and do it. But I'm but you know, I I I do always say to people, like, can you go help me sell? You know, I'm in Temple, Texas. Can you go call on those clients? Okay, clients. I'm like, okay, what it is is I have people that have calling on clients that are coming to me. Now, you know, I'm not sitting in Temple calling on the client, you know, going in the corporations. I'm working with major corporations that have different areas, but but I will do my best to fulfill everything and hopefully I can get in there with everybody. Like I said, I'm growing it, you're growing it. We continue to grow together. It's a partnership, and that's my goal. My goal is for the people that have like the homes and everything, you know, partnerships. I'll share information on how to make the product right. I'll share the information on, you know, what we need to do to get in the door. But no, you keep doing what you're doing. You you're talking to a lot of the right people too. So, you know, but you have a big portfolio. That's that's important.

SPEAKER_02 1:02:59

Yeah, it's all right, it's up there. But yeah, you're yeah, it's up there. Hopefully, we get some some more pretty soon. So we'll see.

SPEAKER_06 1:03:08

Well, you know, you got to send me all your information, and then that's one other more avenue.

SPEAKER_02 1:03:12

I'm gonna send you everything after this call. It's all coming your way.

SPEAKER_06 1:03:16

Info at allthathousing.com. I think you have my personal business one, but yeah.

SPEAKER_02 1:03:21

Info at all that housing.com.

SPEAKER_06 1:03:23

Info at all that housing.com, or you can go in, they can go into the website and load um under register property.

unknown 1:03:30

Cool.

SPEAKER_02 1:03:31

I'll add that to the to the show notes for people to find you if they can reach out to you directly at info at allthathousing.com. Um, and your her company is all that corporatehousing.com or all that housing. All that housing. All that housing.com. All that housing.com. Well, thank you, Tony, for hopping on. And this is this is exactly what I needed because this is this is the field I'm I'm most excited about is the midterm. It's just great money, less headaches. I love it.

SPEAKER_06 1:04:01

Call me anytime. I will be happy to embrace and share and you know whatever I can do to give you some insight. This has been fun. I really enjoyed it. Thank you so much.

SPEAKER_02 1:04:10

Me too. Thanks, Tony. And yeah, keep on keeping on. All right, take care. See ya. Live let thrive out.

SPEAKER_00 1:04:19

Thank you for tuning in to this week's episode of Live Let Thrive. Be sure to tune in next week for all the latest in the world of Airbnb and all that entails. Bye-bye.